Senior Hospitality Manager

MoneyGram Haas F1 Team is unique – on and off the track. We don’t follow the status quo and we’ve made a name for ourselves as the team who does things differently. You might’ve seen us on Netflix or know that we’re the only American-owned team on the Formula 1 grid, but we’re also more than that.

We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each staffed by passionate, loyal and hardworking advocates. At Haas, you’ll be involved in many different areas of the team, an assortment of projects and plenty of hands-on experience while collaborating with some of the best minds in the world.

 

Yes, you’ll learn from us, but we expect to learn from you too!

 

General Summary:
This position reports to the Director of Marketing or their designee and is located in Banbury, UK. The role requires a hospitality expert who is highly organized and demonstrates excellent personable skills and attention to detail. Working in a dynamic, high-pressure environment within the Marketing team, accuracy, organization, multi-tasking, and high levels of client service are essential. The role works closely with a variety of internal and external stakeholders and has the opportunity to make its mark.

General Responsibilities:

• Promote teamwork and effective communications to develop working relationships between all personnel and departments.
• Follow all safety regulations in all venues.
• Assumes any responsibilities and duties delegated by the Director of Marketing or their designee.

Key Responsibilities:

Hospitality Program Management: 

• Responsible for the planning, development and delivery of our trackside hospitality program across the paddock and Paddock Club for all guests (including corporate partners, drivers, Team Owner, Team Principal, senior executives, prospects & VVIP’s).
• Be the point person and face of our team hospitality for all paddock guests, ensuring they receive a best-in-class brand experience.
• Work with our contracted catering team to ensure a seamless guest service is provided trackside.
• Promote a conducive working environment, overseeing service standard revisions and onboarding of new staff.
• Work with our trusted partners to deliver the Team’s Paddock Club offering, including the ordering of tickets and design and build of our private Paddock Club suites.
• Deliver trackside celebrity/influencer/ambassador guest programs when required.
• Plan and co-ordinate partner motorhome dinners across race events.
• Design of guest communications and event materials that enhance our brand presentation and contain all relevant information. 
• Management of our app-based guest management system.
• Select, purchase and manage hospitality guest gifts ensuring that items are appropriately shipped to each event in time. 
• Work with the Trackside Operations Manager to design and optimize our paddock hospitality layout
• Prepare the hospitality schedule for all events including races and tests, including the scheduling of driver and team appearances.
• Develop briefing documentation and host a pre-event hospitality meeting trackside with internal stakeholders.
• Work with the partner management team to prepare and distribute accreditation, passes and gift bags for all guests as required.
• Schedule and help deliver garage and paddock tours as required, ensuring a high level of operational understanding and excellent communication skills.
• Monitor, review and continually evolve the service and presentation in all guest areas, communicating required improvements to the Director of Marketing and Trackside Operations Manager.
• Collaborate with the Director of Marketing and other stakeholders, to continuously develop our hospitality activation strategy and implement improvements. 
• Look to continuously develop commercially viable hospitality initiatives that enhance our offering to partners. 
• Prepare activation reports and submit to Director of Marketing, Team Manager and Team Principal.
• Maintain excellent working relationships with a wide range of stakeholders including colleagues, corporate partners, suppliers and the wider F1 community.

Hospitality & Team Accreditation Management:

• Manage the accreditation process for all trackside hospitality guests including paddock, garage, pit lane and grid access. Meeting all deadlines for each event and managing overall capacity.
• Process guest pass requests across all events as required.
• Monitor projected accreditation usage across each event & season and generate internal reports tracking Team’s accreditation use.
• Advise on best practice around accreditation use and management processes to ensure the Team is leveraging passes optimally. 

Marketing Operations Support: 

• Work with any additional Marketing on-site personnel at all events including races and tests. 
• When required, help facilitate off-track Driver and Team Talent appearances. Be the main point of contact working closely with partner stakeholders.
• Help facilitate merchandise signing by Drivers as required.
• At certain races, be the trackside contact for related marketing matters, helping manage marketing related activities.
• Help facilitate logistics and freight management for the marketing department.
• Help facilitate trackside driver kit set up and pack down. 

Education and Work Experience: 

• Extensive background in high-end hospitality delivery and guest relations, preferably within F1
• Previous experience in delivering international events to a C-Level audience
• Demonstrable experience in budget and supplier management

Specialized Knowledge and Skills:

• Strong attention to detail with an ability to forward plan and coordinate
• Excellent organization and interpersonal skills, with high standards of customer service
• Strong communication skills, written and verbal, with ability to communicate with stakeholders at all levels
• Ambition, excellence and experience will be highly valued.
• Ability to work under pressure, self-motivate, manage time effectively, resolve conflict and be flexible. A can-do positive approach and a willingness to help others is essential.
• Creative mindset with quick decision-making skills and an ability to work through problems and find creative solutions 
• Capable of working in a team environment to a very high standard, with a positive work attitude and a sympathetic approach to your work colleagues.

Equipment and Applications:

• Solid computer knowledge, preferred experience in Microsoft Office products 
• Ability to follow complex regulations relating to shipment of materials and facility maintenance requirements.

Work Environment Physical Demands:
An ability to work and prioritize within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role may require extensive domestic & international travel and a willingness to work long and flexible hours including weekends.

 

This position may require lifting to 50 pounds, repeated bending, squatting and manual dexterity.

Fast paced work environment requiring heavy mental demands. Work environment includes machinery, race cars, 7-post and other rigs, grinding debris, and hazardous fluids. All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and 
Safety legislation.

 

This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager.

 

At MoneyGram Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.

We look after our team with multiple rewards packages, competitive bonuses and year-round health and wellbeing programs, providing you with the tools to motivate and perform at your best. 

If you’re passionate about competition, technology and teamwork, then working at MoneyGram Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed. Working at MoneyGram Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what’s possible and striving for excellence in everything we do.

Join our team and make your passion your profession.

 

Due to the nature of the organisation, all employees of MoneyGram Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.  Further confirmation can be found on the Civil Aviation Authority  National Security Vetting (NSV) website https://www.caa.co.uk/Commercial-industry/Security/Vetting/National-security-vetting/

If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.