IT Support Technician

MoneyGram Haas F1 Team is unique – on and off the track. We don’t follow the status quo and we’ve made a name for ourselves as the team who does things differently. You might’ve seen us on Netflix or know that we’re the only American-owned team on the Formula 1 grid, but we’re also more than that.

We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each staffed by passionate, loyal and hardworking advocates. At Haas, you’ll be involved in many different areas of the team, an assortment of projects and plenty of hands-on experience while collaborating with some of the best minds in the world.

Yes, you’ll learn from us, but we expect to learn from you too!

General Summary:
This position reports to the Global Technology Operations Manager or their designee and is based in Banbury, UK. As a IT Support Technician, the person will be responsible for supporting and enhancing the IT Service Delivery function at MoneyGram Haas F1 Team. The person will play a key part in ensuring the delivery of best-in-class IT services and solutions to the company and its users.

General Responsibilities:

• Promote teamwork and effective communications to develop working relationships between all personnel and departments.
• Adhere to all IT, Health & Safety and wider business processes.
• Follow all safety regulations in all venues.
• Other duties as assigned by the Global Technology Operations Manager or their designee.

Key Responsibilities:

• Provide 1st to 2nd line technical support to our global userbase whilst adhering to defined service delivery levels and policies.
• Assist with 3rd line technical support where appropriate.
• Support, monitor and assist in the administration and troubleshooting of IT services and systems including but not limited to: ServiceNow, Microsoft technologies such as 365, SharePoint, Active Directory and more.
• Support other team members to achieve a best-in-class service and set a standard to follow.
• Identify and help deliver continuous improvements to the service delivery function.
• Assist with the deployment of updates and changes to business applications and infrastructure, adhering to change control, information security and risk management policies.
• Author articles and maintain the IT knowledgebase.
• Help develop and promote an innovative and proactive IT Service Delivery function.
• Assist with asset, stock and license management.
• Assist with account, hardware and software provisioning.
• Perform end-user computer upgrades and migrations.
• Work with third parties for support and purchasing.
• Support F1 specific and hardware and software.
• Ensure any reoccurring checks are completed in a timely fashion.
• Ensure up to date documentation and accurate reporting as required.

Specialized Knowledge and Skills:

• Be reflective and continually seek to improve and enhance the teams service, platforms and processes.
• Be able to thrive in a team environment, being dependable and a reliable team player.
• A quick thinker, be a flexible and adaptive character with the ability to react and solve problems with speed and efficiency, sometimes under high pressure.
• Be innovative, creative and forward thinking, encouraging others to be also.
• Be self-driven and be able to work with minimal supervision.
• Have an excellent understanding of English language.
• Must have excellent communication skills and be willing to continuously learn and improve themselves.
• Work well within a team environment with personnel at all levels.
• A sympathetic approach to work colleagues and an ability to integrate within a group environment.
• A can-do positive approach and a willingness to help others is essential.

Equipment and Applications:

• Advanced knowledge of enterprise level ITSM systems.
• Advanced knowledge of enterprise level endpoint/client management systems.
• Advanced knowledge of Microsoft client and 365 environments.
• Strong awareness of cyber security.
• Good understanding of end-user computer hardware troubleshooting, maintenance and repairs.
• Working knowledge of Microsoft server environments, Active Directory and Ethernet networking.
• Working knowledge of Linux client and server environments.
• Working knowledge of Apple client environments.
• Working knowledge of scripting languages such as Microsoft PowerShell.

Education and Work Experience:

• Minimum of 5 years experience in IT support.
• Further education such as BSc or MIS in an ICT related qualification or equivalent experience required.
• IT certifications are advantageous.
• Exposure international environments is advantageous.

Work Environment Physical Demands:

An ability to work and prioritize within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role may require occasional international travel and a willingness to work long and flexible hours including some weekends.
This position may require lifting to 50 pounds, repeated bending, squatting and manual dexterity. Fast paced work environment requiring heavy mental demands. Work environment includes machinery, race cars, 7-post and other rigs, grinding debris, and hazardous fluids. All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.

This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager.

At MoneyGram Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.

We look after our team with multiple rewards packages, competitive bonuses and year-round health and wellbeing programs, providing you with the tools to motivate and perform at your best. 

If you’re passionate about competition, technology and teamwork, then working at MoneyGram Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed. Working at MoneyGram Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what’s possible and striving for excellence in everything we do.

Join our team and make your passion your profession.

Notice

Due to the nature of the organisation, all employees of MoneyGram Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.  Further confirmation can be found on the Civil Aviation Authority  National Security Vetting (NSV) website https://www.caa.co.uk/Commercial-industry/Security/Vetting/National-security-vetting/

If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.