Hospitality Coordinator

2025 sees MoneyGram Haas F1 Team celebrate its tenth season in the FIA Formula 1 World Championship… we’re just getting started. We don’t follow the status quo, we’re here to challenge the competition, and we want you to join us.

 

The first American Formula 1 team to compete in the sport since 1986, MoneyGram Haas F1 Team made an immediate impression with a memorable points-scoring debut at the 2016 Australian Grand Prix. Nine years later, and the team continues to demonstrate growth and a clear direction with its future objectives – coming off the back of its second-best season to-date in Formula 1.

We’re a racing team – not a corporate machine. We have three HQs – Kannapolis in the US, Banbury in the UK and Maranello in Italy – each powered by passionate, loyal and hardworking team ambassadors. At MoneyGram Haas F1 Team – known within the paddock as the ‘family team’ – you’ll be involved in many different areas of the team, have much wider visibility across the business, and will be able to clearly see your contribution to our team.

 

Yes, you’ll learn from us, but we expect to learn from you too!

 

General Summary:

This position reports to the Director of Marketing or their designee and is located in Banbury, UK. This role requires a strong administrator that is highly organized with excellent attention to detail and personable skills. Working in a high-pressure environment where accuracy, organization, multi-tasking and high levels of customer service will be essential. This is a support role in a busy organization, working closely with a variety of internal and external stakeholders.

 

Key Responsibilities: 

• Promote teamwork and effective communications to develop working relationships between all personnel and departments.
• Ensure all guests enjoy a unique and premium experience at any team event
• Follow all safety regulations in all venues.
• Assumes any responsibilities and duties delegated by the Director of Marketing or their designee.

 

Hospitality Guest Management

• Collaborate with the Director of Marketing and wider team to plan and subsequently lead guest experience programs at required events, including races.
• Be the ‘go-to’ person to respond to all queries and the needs of partner guests in advance of and throughout each event, providing a friendly, approachable and knowledgeable interface between the team and guests.
• Manage the coordination of guest credentials, ticketing needs, and the creation of guest itineraries, including the arrival/departures of special guests (VIPs, SAs etc.)
• Manage the ordering, billing and payment process for hospitality and grandstand tickets.
• Track hospitality and grandstand tickets budget against forecast and report monthly
• Prepare and distribute accreditation, passes and gift bags for all guests as required.
• Assist with the setup and presentation of the hospitality unit in accordance with brand guidelines, working closely with supporting agencies.
• Schedule and attend the trackside pre-event marketing meeting and circulate meeting notes.
• Schedule and lead garage, paddock and factory tours as required, ensuring a high level of operational understanding and excellent communication skills.
• Maintain a full understanding of other at track activities that may be of interest to guests and ensure they are made aware.
• Monitor and review the service and presentation in all guest experience areas and communicate required improvements to the Director of Marketing and Team Manager.
• Prepare weekly and monthly activation reports and submit to Director of Marketing, Team Manager and Team Principal.
• Responsible for selecting and ordering guest gifts for delivery ahead of each season, ensuring that all required items are appropriately shipped to each event.
• Responsible for creating and circulating race-by-race guest satisfaction survey to team guests and Partners in attendance.

 

Education and Work Experience:

• Background in event management or hospitality delivery, preferably within F1 or high-end hospitality sector.
• Strong attention to detail with an ability to forward plan and coordinate.
• Excellent organization and interpersonal skills, with high standards of customer service.
• Educated to A-Level or graduate level.

 

Specialized Knowledge and Skills: 

• Strong communication skills, written and verbal, to communicate with stakeholders at all levels.
• Ability to work under pressure, self-motivate, manage time effectively, resolve conflict, and a willingness to be flexible and learn.
• A can-do positive approach and a willingness to help others is essential.
• Quick decision-making skills and demonstrate an ability to work through problems and find creative solutions.
• Capable of working in a team environment to a very high standard, with a positive work attitude and a sympathetic approach to your work colleagues.

 

Equipment and Applications:

• Solid computer knowledge, preferred experience in Microsoft Office products.
• Ability to follow complex regulations related to shipment of materials.

 

Work Environment Physical Demands:

An ability to work and prioritize within a high pressure, time sensitive environment while retaining a methodical approach is essential. The role will require extensive domestic & international travel and a willingness to work long and flexible hours including weekends.

 

This position may require lifting to 50 pounds, repeated bending, squatting and manual dexterity. Fast-paced work environment requiring heavy mental demands. Work environment includes machinery, race cars, 7-post and other rigs, grinding debris, and hazardous fluids. All employees must ensure compliance with the Company Health and Safety Policy, and all relevant other statutory Health and Safety legislation.

 

This job description may not detail some less major duties, nor cover duties of a similar nature, which may from time to time be reasonably required by the relevant manager.

 

At MoneyGram Haas F1 Team, we consider our employees our greatest asset. We strive to create a supportive and inclusive work environment where everyone can thrive and grow. We value diversity and encourage our employees to bring their unique perspectives and experiences to the conversation. Diversity, Equality, and Inclusion are fundamental to who we are as a company and a collective of colleagues. Our commitment to these ethics is steadfast and this promise travels with us wherever we are in the world.

We look after our team with multiple rewards packages, competitive bonuses and year-round health and wellbeing programs, providing you with the tools to motivate and perform at your best. 

If you’re passionate about competition, technology and teamwork, then working at MoneyGram Haas F1 Team could be the perfect fit for you. Motorsport is a dynamic and exciting industry that offers a wide range of opportunities for those who are willing to put in the hard work and dedication required to succeed. Working at MoneyGram Haas F1 Team is a highly rewarding experience, as you become a crucial member of a team that is constantly pushing the boundaries of what’s possible and striving for excellence in everything we do.

Join our team and make your passion your profession.

 

Notice

Due to the nature of the organisation, all employees of MoneyGram Haas F1 Team are required to be security cleared to National Security Vetting standards. If successful in your application, we would support you with the NSV process. As a guideline only, you would normally need to have been a UK resident for the last 5 consecutive years.  Further confirmation can be found on the Civil Aviation Authority  National Security Vetting (NSV) website https://www.caa.co.uk/Commercial-industry/Security/Vetting/National-security-vetting/

If you have not been a UK resident for the last 5 consecutive years, please be prepared to request an Overseas Criminal Records Check for these countries as you will be asked to provide this for referencing and security checks if you are successful.